The Mac requires its own RDP link (different from PC’s). Please follow the directions below to download a Mac compatible RDP link.
Then be sure to note your new username and password. Notes on where to find those are on the previous screen.
First, you need to get a new RDP link saved to your desktop.
Right click on this link and click Save Link As… to download the new RDP link.
A window will open. In the field that says Where, click the drop down menu and select Desktop. Then click Save.
Now, you will have a new shortcut on your desktop for WinFactor (mac).rdp
Next, your username will remain the same, but if you entered a prefix, you will want to remove that.
So, if your username was cloud\ABCFactors-WF, then starting on Wednesday, you will just use ABCFactors-WF as your username.
Your password will be displayed starting on Monday, 1-26-2015 in the old version of WinFactor. Please write down that password, as you will need to start using it on Wednesday.
If you have any problems logging in, just call us and we will be happy to help!